We Have Answers
Although 24-Seven Support offers answers to any question or concern you may have, there tend to be some common questions that can be answered before contacting us. Please read our Frequently Asked section below to see if there is a quick solution to your issue, or more information addressing a concern that you may have. Of course, should you need further assistance, we are more than happy to provide that for you. If your specific question is not listed below, or the answer we have provided does not fix your issue, please give us a call any time at +1-877-716-4403 +44-808-196-7795 or email us at support@wevebeenmatched.com. If you are in need of immediate assistance, please take advantage of our Live Chat feature - We are here 24/7 to assist you!
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I have a question about upgrading my account?
If the answer you are looking for is not on our FAQ page, then please call us at +1-877-716-4403 +44-808-196-7795 or send us an email at support@wevebeenmatched.com and we will be happy to assist you with any questions that you may have.
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My password isn’t working and I don’t know why. Can someone help?
This could be happening for a couple of reasons. First of all, our passwords and usernames are all case sensitive. They must be entered exactly as they were during registration. Please confirm you do not accidentally have caps lock enabled. Secondly, you may have accessed the login portal through a broken or static link. Try entering the login address directing into the address portal and logging in from this page. And lastly, if you are still having issues logging in, you can try deleting some files in your internet browsing history. Locate the tools section of your browser, and access the history files. Files such as cookies, Temporary Internet Files, and history pages can be interrupting with a proper login. Delete these individually or all at once and try refreshing your browser. This may help you with a smoother and uninterrupted log in process.
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I don’t know my password. Can I call someone to help me?
Of course you can! Our staff is on hand for reasons just like this. Call us at +1-877-716-4403 +44-808-196-7795 and speak to an operator or fill out an email form on the home page and we will help you out.
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What happens if I want to cancel my subscription?
That’s absolutely ok! You can phone one of our customer service operators at +1-877-716-4403 +44-808-196-7795, send an email, or cancel by live operator chat, then we can cancel your subscription.
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My credit card keeps getting declined and I don’t know why?
There could be numerous reasons why the card was declined. Please try another card to place the order. If the card keeps getting declined, call us at +1-877-716-4403 +44-808-196-7795 or send us an email at support@wevebeenmatched.com. You can always check with your financial institution as well to see if there is a problem with the card.
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Can others see my personal information?
No. Your privacy is protected and other users will not be able to see your personal information. If you would like more information about our privacy policy, give us a call at +1-877-716-4403 +44-808-196-7795 or send us an email at support@wevebeenmatched.com.
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How do I know it is safe to put my credit card information online?
We use a special encryption page when you sign up that only shows the last four digits of your credit card number. We would never violate your privacy by displaying your private information. If you would like to learn more about our privacy policy, call us at +1-877-716-4403 +44-808-196-7795 or email us at support@wevebeenmatched.com.